Frequently Asked Questions

If you can't find the answer to your question in the list below, get in touch with us here.
How can I purchase tickets?

iTICKET offers a variety of ways to purchase tickets - phone or web. The most cost effective way to book tickets is online using a credit card. There is a Processing Fee for booking tickets when buying online or over the phone.

Can I purchase tickets over the phone?

Yes. You can call our booking line on 1800 404 800 during the hours listed here. Please note that phone bookings are subject to an additional charge To avoid this additional phone booking charge, book online. Some promoters also advertise their own booking number which can be used to book tickets too.

Can I choose my own seat?

Absolutely! Each event on our website has it's own unique venue layout, depending on whether the promoter wants us to allow you to choose your own seat. Alternatively, for GENERAL ADMISSION events, you simply select how many tickets you require and we do the rest.

How do I know I have sucessfully chosen a seat?

If the event is in "choose your own seat" mode, simply click any available seats using your mouse - these are in green. If the seat turns red, then you have successfully selected it - no other user will be able to choose it. The seat will remain "selected" for approximately 15 minutes to give you time to either choose more seats, or pay for selected seats.

What happens if I choose a seat but don't pay for it?

Any selected seats will be held for you for approximately 15 minutes. This gives you time to choose further seats or pay for held tickets. After 15 minutes, any selected seats will be released back into the general pool of tickets for other users to purchase.

Where can I get the best tickets?

All of our booking options offer you access to the same tickets, so whether you book online, over the phone, or in person, you're guaranteed to get the best tickets possible.

Can I purchase a door sales ticket at the actual venue?

It is best to purchase your tickets prior to the event to guarantee availability. However, if there are any unsold tickets to an event, these are generally available at the venue approximately 30 minutes prior to the start time. Please note that these will be sold on a "first-in-first-served" basis. If an event is sold out prior to the start time, there will be no tickets available at the door.

I need access to a wheelchair seat - how do I do this?

If the event has allocated/reserved seating, please call our phone booking line on 1800 404 800 to enquire about wheelchair tickets. Some venues offer dedicated seats/spaces for wheelchairs while others do not. We will be able to let you know what the best option is. Our standard phone booking fee will be waived for these orders.

What happens if my tickets are lost, stolen or don't arrive?

Tickets are not generally able to be replaced. Please call us to discuss your options if you need further information.

What security measures does iTICKET implement in it's systems?

Purchasing tickets online using iTICKET is safe and secure. Information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets Layer). This widely accepted technology ensures secure commerce transactions on the internet.

Does iTICKET store credit card details entered during the payment process?

No. Credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.

What happens to my personal details once I register with iTICKET?

Your personal details are kept safe by iTICKET and the Promoter and/or Venue whose event you are booking tickets to. They will NOT be sold or passed on to any other party. If you've opted to receive email updates from us and have provided an email address, we will send you regular iTICKET email newsletters. You can, of course, opt out of this at any time. Click here to view our full privacy policy.

How can I pay for my tickets?

iTICKET accepts payment via VISA and MasterCard.

How will the charge show up on my credit card?

If paying by credit card, the amount will show on your statement as iTICKET.

Can I get my tickets before I pay?

Unfortunately, tickets are not able to be given to you unless your order is paid in full.

How long does it take to receive my tickets?

All tickets sold on the Ticketshack website are delivered electronically.
eTICKET - once your order is placed online or over the phone, you should receive your eTicket within 5 minutes. Sometimes your Internet Service Provider may have delays with their email system, and therefore the delivery of your eTicket. If you haven't received you eTicket within 2 hours, please let us know.

Can I choose to pick my tickets up at the venue?

If a Promoter chooses to offer a 'Venue Pickup' delivery option, this will be offered to you during the booking process.

Can you notify me when my tickets are sent?

Yes. If you've purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.

What is iTICKET's refund policy?

iTICKET generally can not issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a raindate being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.

Can I exchange my tickets?

Once tickets are purchased, exchanges aren't usually possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. You can call or email us if you wish to discuss further.